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shipping and returns

orders placed by 3:00pm est on weekdays will ship out the same day. orders received after 3pm est on weekdays or during the weekend and holidays will be shipped the following business day 

    domestic shipping

    within the contiguous 48 states rates are as follows:

    • ground: $12 
    • 2nd day: $25
    • overnight: $45
    • at this time, only ground shipping is available to alaska and hawaii at a flat rate of $15

     shipping charges are non-refundable. if the package is refused or returned as undeliverable, all round-trip shipping costs will be deducted from the refund

      international shipping policies

      • international orders are shipped at a flat rate of $50
      • all orders shipped internationally are final sale
      • buyer assumes full liability for the package as soon as it is handed to the courier service
      • if package is refused or returned undeliverable, no refund or credit will be issued by eloise
      • taxes and duties are not included, payment of any fees is the responsibility of the recipient, and will be collected at the time of delivery
      • although charges are not always incurred, assessment of duties and taxes are determined by the customs agency within the destination country and are based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country
      • please check with your local customs office for details, as eloise is not able to provide estimates for duties and taxes


      • sale items, jewelry, masks and intimates (which include bras and socks, but not slips) are final sale. no exceptions. international orders are final sale, no exceptions
      • for all other items, we accept return requests for up to 7 days after your package has been delivered 
      • please contact audrey@shopeloise.com for a return authorization code, write the code on the box and ship to: eloise, att: returns, 505 west main st, charlottesville, va 22903 (returns must be post-marked within 7 days following delivery)
      • returned items must be in new/unworn/pristine condition with all original tags attached. shoes must be in original/undamaged box
      • once return item(s) have been received and approved by eloise.com, your refund will be processed in the original form of payment
      • eloise reserves the right to deny credit at it's sole discretion if any item returned does not meet its return criteria
      • we recommend using ups or fedex for returns. if using usps, please request a tracking number
      • shipping cost for any returns is the responsibility of the customer